Dear guest,

Due to the complicated situation caused by the COVID and, to our great regret, we have been forced to take the decision not to open the doors of our hotel during the 2020 season.

Anyway, we are working hard to be able to face a 2021 season with more energy and illusion than ever!

If you have booked through a tour operator or travel agency different from our website www.universalhotels.es or www.universalhotelflorida.com, please contact them directly.

If you have an active reservation directly with us, please contact us at florida@universalhotels.es

1: Change the dates of your original booking. With this option you will receive a voucher with the amount initially paid that will be valid for the 2021 season. This new reservation will be subject to availability and price changes of the new dates chosen.

2: Relocate to one of our superior hotels.

3: Cancel the reservation without penalty.

Thank you very much in advance and best regards

Universal Hotels